THE CHALLENGE

Companies continue to face an ever-growing profusion of paper.  Service providers want fast access to all customer information.  Financial managers require information from documents for decision making.  And documents generated by e-business systems must be captured, indexed, stored and published to become part of the e-process.  In fact, e-commerce and the Internet have increased the demand for imaging paper documents to satisfy customer demands for self-service access to electronically stored information.

THE VIEWDIRECT TCM SOLUTION

ViewDirect TCM provides a complete solution for significantly reducing the costs of managing paper while enabling employee access to information, improving customer service and setting a foundation for customer self-service. 

HIGHLIGHTS

• Captures scanned images from high-volume, mid-volume, or desktop scanners and
  fax servers.

• Captures all electronic content generated from any application, including enterprise applications from SAP, PeopleSoft, Oracle, Lawson and Siebel.

• Interfaces directly to Kofax Ascent Capture and other leading scanning software, enabling the ViewDirect TCM repository to directly store and index output from the scanning programs.

• Image-enables Web and Windows applications through integration interfaces or APIs for custom interfaces.

• Integration with WorkflowDirect enables internal and external workflow processes

BENEFITS

Reduces costs and improves productivity by eliminating mis-filed, lost and mis-directed information.

• Eliminates costs of print and delivery by providing electronic access to customers, partners and employees.

• Speeds the delivery of information, enabling more timely and better decision making.

• Enables simultaneous document sharing by multiple employees, eliminating copying and distribution.  

• Improves customer service/self-service by providing immediate access to customer information.