Banks, financial institutions and payment systems providers are under intense pressure to offer value-added services to their customers.  Retail customers want fast and inexpensive access to their accounts and associated information.  Corporate or wholesale customers are under similar pressure to respond quickly and cost-efficiently to customer requests for information about their accounts and transactions.  At the same time, banks are looking for new revenue streams, frequently based on information-based services.

THE VIEWDIRECT TCM SOLUTION

ViewDirect TCM includes a complete repository-based system for managing check images and delivering them to employees and customers for improved productivity, superior customer service and revenue-generating services.  The system is based on an indexed, online repository of check images and associated documents and provides both ad hoc viewing and customized screens for specific functions. 

Customer service personnel use this information to quickly respond to customer inquires.  Corporate customers receive electronic check archives for fast reconciliation.  Bank investigators obtain transaction data, check images and signature cards to detect fraud.  Customers have full, self-service access to current and historical information about their accounts. 

HIGHLIGHTS

• Provides high-speed, multi-index access to checks and other business documents for customer service, customer self-service, fraud prevention, trend analysis and more.

• Integrates check images with information in any format from any source-statements, signature cards, reports, correspondence-including output generated by any enterprise application. 

• Supports all leading check capture devices, including those from IBM, Unisys, BancTec, NCR and Standard Register.

• Provides a direct interface to Kofax Ascent Capture and other leading scanning software, allowing the ViewDirect TCM repository to directly store and index output from scanning programs.

BENEFITS

• Generates new revenue streams from fee-based services such as check reprint, check image distribution, positive pay, account reconciliation and exception item processing.

• Reduces costs of paper, microfilm and distribution and the associated costs of mis-filed, lost and mis-directed information.

• Improves competitiveness by delivering Web-based customer self-service access to current and historical data.

• Accelerates the velocity of information throughout the enterprise for improved customer service and decision making.