THE CHALLENGE

Global 2000 enterprises face the ongoing need to refine their business processes to improve the exchange of information among employees, customers, partners and suppliers.  As the Web browser has become the universal interface to information and applications, successfully dissolving barriers to information exchange requires building applications in new ways with new tools.  From beginning to end, the flow of information is fundamental to the enterprise's productivity and profitability. 

THE VIEWDIRECT TCM SOLUTION

ViewDirect TCM provides a complete solution that includes the WorkflowDirect business process platform, the world's leading content repository, and connectors to other systems.  WorkflowDirect supports both e-business applications and internal operations. Any business task can be defined, routed, tracked, updated and linked to all the documents needed to support decision making.  WorkflowDirect integrates content, business processes, people and computer systems to provide a "next-generation" workflow solution that connects the enterprise with customers, partners and suppliers.

Any content-transactions, desktop document, rich media, images, application output-can be associated with any step in a workflow.

HIGHLIGHTS

  • Automates operational activities such as invoice, application or claims processing, for faster execution with minimal human intervention and fewer errors.
  • Provides graphical process definition, process routing and tracking capability to add workflow intelligence to any new or existing e-business application.
  • Integrates internal and external business processes so a customer-facing Web application can trigger an internal workflow and return a response to the customer in real time.
  • Triggers work items manually by user action or automatically as a result of an event such as a received purchase order or an invoice generated by an enterprise
  • Exploits performance and security features of Web applications servers with J2EE-based architecture.
  • Scales from the workgroup to the enterprise, supporting any number of users, work items and associated documents.

BENEFITS

  • Accelerates decision making and time to market.
  • Enhances the customer experience, ensuring loyalty and building recurring revenue streams.
  • Improves enterprise productivity and employee satisfaction by reducing time spent on routine tasks.
  • Reduces errors and the costs of mis-filed, lost and mis-directed information.